Storage Mottingham Privacy Information for Customers
This Privacy Policy explains how Storage Mottingham collects, uses, stores and protects personal data about its customers and prospective customers in the Mottingham area. It also explains your rights under the UK General Data Protection Regulation and associated data protection laws.
Scope of this Privacy Policy
This Privacy Policy applies to all Storage Mottingham customers and individuals who make enquiries, request quotes, or otherwise interact with Storage Mottingham services in the local area, whether online, by message, or in person. By using our services or contacting us, you acknowledge that you have read this Privacy Policy.
Data Controller
Storage Mottingham is the data controller responsible for deciding how and why your personal data is used in connection with our storage and related services. We are responsible for ensuring that any processing of personal data is carried out in accordance with applicable data protection laws.
Personal Data We Collect
Storage Mottingham collects and processes different types of personal data depending on your relationship with us and how you use our services. The types of personal data we may collect include:
Identification and contact details, such as your full name, postal address, billing address, contact address, and basic location details relevant to storage services.
Account and contract information, such as customer reference numbers, storage unit or booking details, contract start and end dates, payment status, and communication history.
Payment and transaction data, including information necessary to process payments, such as billing information, transaction references, and records of invoices and receipts. We do not store full payment card details where this is handled by a payment processor.
Communication data, such as your messages, enquiries, feedback and any other information you choose to provide when you contact us or respond to our communications.
Usage and technical data, such as basic information on how you interact with our services, for example visit dates, service selections and preferences.
How We Collect Your Data
We collect personal data from you when you contact us to request information, ask for a quote, make a booking, sign a storage agreement, or communicate with us in any other way. We may also receive personal data from third parties who provide payment services or other support services in connection with your use of our storage facilities.
Lawful Bases for Processing
Storage Mottingham always relies on a lawful basis when processing your personal data. Depending on the specific processing activity, we may rely on the following lawful bases:
Contract. We process your personal data where it is necessary to enter into or perform a contract with you, for example to set up and manage your storage agreement, process your payments, contact you about your booking, and provide customer service.
Legal obligation. We process certain personal data to comply with legal and regulatory obligations, such as tax, accounting and record‑keeping requirements, and to respond to lawful requests from public authorities.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. These interests may include operating and improving our services, ensuring the security and integrity of our facilities, preventing fraud or misuse, and managing customer relationships.
Consent. In limited situations, we may rely on your consent, for example for certain types of direct marketing or where required by law. When we rely on consent, you may withdraw it at any time, and we will explain how to do so at the point where we request your consent.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide our services, including creating and administering your customer account, managing your storage unit or bookings, and communicating with you about access, renewals and service updates.
To manage payments and billing, including issuing invoices, processing payments through secure payment processors, handling refunds where applicable, and keeping appropriate financial records.
To communicate with you, including responding to your enquiries, sending important service and safety notices, and informing you of changes to our terms, policies or services.
To manage our business operations, including maintaining internal records, monitoring the use of our facilities, planning capacity, and improving our customer services and processes.
To ensure security and prevent misuse, including the prevention and detection of fraud, unauthorised access and other unlawful or harmful activities related to our services or facilities.
To comply with legal obligations and to establish, exercise or defend legal claims where necessary.
Data Retention
Storage Mottingham keeps personal data only for as long as it is needed for the purposes for which it was collected, or as required by law. We use the following general criteria when determining retention periods:
Customer and contract records are typically kept for the duration of your agreement and for a reasonable period afterwards, to manage any questions, complaints or legal claims and to comply with tax and accounting rules.
Payment records and supporting financial documents are retained in line with legal and regulatory requirements for financial reporting and record keeping.
Enquiry and communication records are kept for as long as needed to respond to your request and for a short period afterwards, in case of follow‑up queries and to improve our services.
Where personal data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to an identifiable individual.
Data Processors and Third Parties
Storage Mottingham may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process personal data in accordance with our instructions and for the purposes described in this Privacy Policy. Examples include payment processing providers, accounting and administrative service providers, secure data storage and hosting providers, and providers supporting our customer management systems.
Where we engage processors, we require them to implement appropriate technical and organisational measures to protect personal data and to comply with applicable data protection laws.
We may also share personal data with other third parties in limited circumstances, for example with professional advisers such as accountants or legal advisers, where necessary for compliance, legal or business purposes, or with public authorities where we are legally required to do so.
We do not sell your personal data.
International Transfers
Where personal data is processed or stored outside the United Kingdom or European Economic Area by our service providers, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent measures recognised under data protection law.
Security of Your Personal Data
Storage Mottingham takes the security of your personal data seriously. We use appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, disclosure or destruction. While no system can be completely secure, we regularly review our security measures and restrict access to personal data to those who need it for legitimate business purposes.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data processed by Storage Mottingham. These include:
The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how it is used.
The right to rectification. You can request that inaccurate or incomplete personal data held about you is corrected or updated.
The right to erasure. In certain circumstances, you may request that your personal data is deleted, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
The right to restriction of processing. You can ask us to restrict the processing of your personal data in specific situations, such as while we are investigating a correction request.
The right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used and machine‑readable format, or that we transmit it to another controller where technically feasible.
The right to object. You may object to processing based on our legitimate interests, including certain forms of direct marketing. We will then stop processing your data unless we can demonstrate compelling legitimate grounds or the processing is required for legal reasons.
Where we rely on consent as a lawful basis, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing before consent was withdrawn.
Complaints
If you have concerns about how Storage Mottingham handles your personal data, you should contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any changes will be explained in an updated version of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
